Lola Thake is the VP Branch Operations for our Pearson Dunn Hamilton office, with responsibility for people, insurer relationship and overall office management.
Lola has been in the insurance industry since she was a summer student working for Zurich Canada. During her 18 plus years at Zurich and then ING (Intact), Lola held roles in the area of Training & Development for staff and brokers. In 1998, she took on a National role to educate Zurich brokers on soft skills (exceptional customer service, communication, time management, change management, and leadership development) as well as technical skills for new product launches and process improvement. She was responsible for the National Broker Advisory Council coordinating business owners and brokerage feedback on products, procedures and processes. Lola then changed direction from Property & Casualty insurance to Life Insurance when she joined Manulife as the head of online training. Later she spent some time with the Insurance Brokers Association of Ontario as the Director of Education providing direction on licensing, designation and continuing education to a variety of Ontario brokers.
Lola supports our client service excellence focus by leading and coaching her people. She has a proven ability to build strong relationships and collaborative teams.
Lola is a graduate of Brock University with a degree in Child Psychology with a minor in Education.